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Maintaining long-term relationships is the key to remaining competitive and ensuring
continual growth. Customer Relationship Management technology provides a distinct
advantage.
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Customer Relationship Management
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Over the past decade, it has become increasingly apparent that simply offering unique
products or better services is not enough to ensure a company's survival. No company
can take a "one size fits all" approach to customer relationships. Customers' needs
are too diverse and the competition is too fierce. Just as ERP takes an enterprise-wide
view of how a company manages its data, CRM takes a strategic approach to realizing
the greatest value from customer relationships. Fortunately, today's tools make
collecting, querying, and reporting data on customers easier than ever. With the
right approach, a CRM process can provide metrics about your company's marketing,
sales, and service that provide enough useful data to actually improve customer
relationships.
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Our areas of expertise in CRM include |
 Siebel
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Clarify
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Oracle CRM
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mySAP
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Vantive
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Blue bird's Offering
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Instcomp's CRM services offer an invaluable picture of customer histories: their
buying records, profitability, successes, and history of services provided. This
data can help your company align itself to keep its most valued customers and exceed
the expectations of those they may be in danger of losing.
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CRM services include the following:
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Front Office and Back Office System
Integration Services
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Integration of existing applications
with CRM's
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CRM Product Implementation
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Maintenance
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Migration & Customization
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Call Center Management
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Turnkey Implementation, Supplemental,
and Project Based Staffing
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Electronic Bill Payment and Presentation
(EBPP)
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Sales Solutions
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